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Checklist for Evaluating Your Current Payroll Service

Oct 29, 2015 8:37:00 AM / by Brian Paulson posted in small business payroll


Outsourcing your payroll means there’s one less thing on your plate. It simplifies your operations and ensures your payroll will be accurate and timely. Ideally, a professional payroll provider will deal with confusing tax laws on your behalf and cover the cost of any payroll errors.

Knowing you won’t need to deal with the IRS about your payroll is a big plus, but what if your payroll service is underperforming? Are they doing enough for you, or do feel like their customer service is lacking?

If you aren’t sure you’re working with the right payroll provider, put them to the test.

Checklist for Evaluating Your Payroll Provider:

  • Do they send you information that is hard to read or understand?
  • Do they do a poor job communicating with you?
  • Do you feel you aren’t getting enough advice on your payroll?
  • Have you ever encountered a penalty for payroll tax violations?
  • Are you never sure what your payroll provider is billing you for?
  • Do you feel you’ve outgrown your payroll provider’s abilities?
  • Do you get custom reports to help reduce your time spent on payroll?

Not satisfied with your answers to one or more of these questions? If so, your payroll service isn’t cutting it.

You could be getting much better service and better value by switching to a different provider. Your payroll provider should offer you not only 100% accuracy but also excellent customer service.

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Image by 401(K) 2012 via Flickr, licensed under CC BY-SA 2.0.

Brian Paulson

Written by Brian Paulson

Brian began working at CSI in 1996, and he purchased the business in 2002. As Owner, his primary role is in the management and growth of the firm. Since 2002, the firm has more than quadrupled in size. In 2009, Brian started CSI’s payroll service to complement CSI’s accounting and tax services. Brian received his Bachelor’s degree from the University of North Dakota, with a double major in Accounting and Financial Management. He’s a member of both the National Society for Tax Professionals and the National Society for Accountants, and he serves on the board of directors for the Professional Association of Small Business Accountants, where he was once president. Brian also serves on the business advisory council for Opportunity Partners, an organization that helps people with disabilities find employment. He’s also contributed to several business books, including Six Steps to Small Business Success and The Lean Mean Business Machine. Fun Fact: To help put himself through college, he used student loans, delivered pizzas, and worked summers in a salmon processing plant in Alaska.