All business owners know the importance of communication. Good communication is needed with your suppliers, advisors, and employees to keep your business running smoothly from an internal standpoint. Do you ever think about the importance of communication with your customers?
Regardless of your type of business, this needs to be considered. Customers who purchase more temporary goods or services have the opportunity to be repeat visitors, customers who make a large single goods or services purchase have the opportunity to offer impactful referrals or reviews, and clients with accounts have the opportunity to be long-term partners. Gaining insight into customers' perspectives is ideal for growth.