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Matrix Pricing for Auto Repair Shops [Template]

Jul 28, 2016 8:22:00 AM / by Brian Paulson posted in automotive repair shops


What is Matrix Pricing?

Matrix pricing is a system that uses multipliers to determine the selling price of a part used in a repair order. Many auto repair shop management systems have the capabilities to program a parts pricing matrix, but they are not always used to the fullest extent, or they're not programmed properly based on strategic calculations. 

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Auto Repair Shops: How to Reach and Retain Millennials

Jul 21, 2016 8:44:00 AM / by Brian Paulson posted in automotive repair shops, small business operations


Growing Customer Base

Generation Y, also known as millennials, are tech-savvy consumers. They have grown up using the internet and mobile devices, and they have buying power. By adjusting how you market and engage with millennials, you can reach and retain a large customer base that shows brand loyalty once they’re hooked.

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Auto Repair Shop Owner: Feeling Overwhelmed? [Quick Tip]

Jul 14, 2016 8:33:00 AM / by Brian Paulson posted in automotive repair shops


Avoid Burnout

Overseeing repairs, paying bills, preparing payroll, filling out tax forms, managing employees, everything seems to rest on your shoulders. It’s tough work running an auto repair shop. While it’s admirable to bear the brunt of the responsibilities as the owner, it can be overwhelming and lead to burnout. When this occurs, both your business and personal life suffer.

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How to Measure the Productivity of Your Automotive Technicians [Quick Tip]

Jul 7, 2016 11:19:18 AM / by Brian Paulson posted in automotive repair shops

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Stay Profitable, Not Just Busy

You’ve got a good crew and operations seem to be smooth at your auto repair shop, but something isn’t quite adding up on the bottom line. Although everyone seems to be busy working, even on days when the car count isn’t as high as you’d like, you are not hitting your profit goals.

Superficial productivity checks don’t cut it these days. To have an accurate picture of your crew’s performance, there are certain data points you should be measuring.

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Defining Your Automotive Repair Business

Jun 30, 2016 8:32:00 AM / by Brian Paulson posted in automotive repair shops


How would you define your automotive repair business?

Do you only work on certain vehicles based on manufacturer? Do you have a specialty or a niche service offering? Are you a general shop that caters to customers in a specific area?

Whatever your answers are, does your definition align with your customers’ perceptions of your business?

One way to clearly define your automotive service and repair business is to focus on your current customers. Try the following steps over a set period of time to gather information on your strengths and weaknesses to improve all aspects of your business.

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