Searching for a payroll provider? It makes sense to look at the payroll giants (like ADP) and the little guys (like CSI Accounting & Payroll).
At CSI Accounting & Payroll, we know that you’re going to do your research, and we encourage it! Whether you’re a better fit for CSI or ADP, working with the right provider benefits everyone.
In this article, we’ll compare these areas of CSI and ADP:
|
Company |
ADP |
CSI Accounting & Payroll |
|
Features |
Full payroll suite |
Full payroll suite |
|
Reputation |
1.3 out of 5 stars (Trustpilot) |
4.9 out of 5 stars (Google) |
|
Cost |
Tiered, call for pricing |
Pay per feature, price estimator |
Let’s look at the software capabilities. CSI Accounting & Payroll uses a payroll platform called iSolved. When you compare iSolved to ADP’s software, the features are the same.
You get everything you’d expect and hope for from basic payroll software, including:
Reviews will tell you that the area where CSI and ADP really differ is in the service, not the software. We’ll cover that next.
Reviews for ADP are mixed. As a SaaS (software as a service), there are no physical locations to tie Google reviews to. However, we can reference Trustpilot, where ADP gets 1.3 out of 5 stars.
The positive reviews praise the software’s ease of use and automation. Although some reviews complain of the platform going down (as all platforms occasionally do), it’s clear that ADP has put a ton of effort into making payroll feel understandable, even for beginners who are running payroll and filing payroll taxes on their own.
The negative reviews say that if needed, human support is poor. They have a hard time reaching a live person, and when they do, many report that person to be uneducated on how to fix their problems. On our end, with many of our clients coming from ADP, we see the typical struggles of those who work with large payroll providers. The biggest is a lack of support in clients setting up deductions and other compliance items.
If you have a bit of experience with successfully running payroll, or if you’re a beginner but are confident that you won’t need much support, then ADP could be a great choice for you!
Since CSI Accounting & Payroll doesn’t have a Trustpilot listing, we can’t compare apples to apples. However, we do have Google reviews for our physical locations. Reviews for CSI are positive, with our Google listings for our Minnesota and Maryland locations both averaging 4.9 out of 5 stars.
Our positive reviews mention the quality of service going “above and beyond,” and they mention their dedicated Payroll Specialists by name. They say they’ve grown close and gained their trust.
We don’t get negative reviews about our payroll service because of our focus on accuracy, error resolution, and customer service. We also handle most setups for our clients to avoid friction and mistakes. We have only a handful of bad reviews, and they all mention our monthly accounting service. This article explains what the reviews have in common.
If your main concern is having direct support whenever you need it, then CSI Accounting & Payroll is a great option! Read more about CSI’s reviews, testimonials, and reputation here.
ADP talks about pricing in a way that is outdated… because they don’t clearly talk about pricing. There are no averages or ranges on their web pages, not even to differentiate the four different tiers of service. To talk money, you submit your information, then talk to their sales team.
On a positive note, reviews don’t tend to complain about the cost. That means it’s probably a realistic price range for payroll SaaS (software as a service). We’ve never heard otherwise.
We price our payroll service differently. No tiers! We go by the individual features you want and need. An average month of payroll fees can range from a little under $100 to $500+, and the average payroll client sits at a fee of around $275 per month.
Estimate your investment here:
We don’t know the cost of ADP, but if CSI’s payroll service costs more, it could be because it’s not just a SaaS (software as a service) like ADP is. It’s an actual service. You have a dedicated Payroll Specialist, and you have their direct phone number and email. You get support every step of the way, giving you total peace of mind.
If that sounds like what you need, you might find the best value with CSI Accounting & Payroll.
Now that you know about CSI Accounting & Payroll versus ADP when it comes to their features, reputation, and cost, are you ready to check out payroll services with CSI?
To see if we can be a good fit for your business, click the button below for a free consultation:
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