There are many moving parts involved in operating a restaurant. That's why calculating and reviewing your performance metrics over time is a great way to:
- Spot negative trends
- Identify areas of improvement
At CSI Accounting & Payroll, we've worked with restaurants for more than 50 years. Based on real-world experience of watching small businesses succeed (and even fail), we know which metrics matter to keep an eye on the most. Tracking KPIs becomes especially important for owners who don’t play a hands-on role in daily restaurant activities. To illustrate this point, consider the following example.

Tracking Restaurant Performance Metrics
The restaurant industry is unique in that it deals with both service and cost of goods. When activity is on the rise, it's critical to be aware of your KPIs. Which ones should you keep an eye on - and how?
The Restaurant Profitability Checklist lists and explains the seven most important metrics for your restaurant's financial success. Click the button below to download it for free - so you can avoid the following mishap.

The Realization
A restaurant owner sat down for a meal at his establishment after being away for an extended period of time. When the food arrived, he was shocked to see that the portions were almost double the intended size. In this case, the owner relies on a management team for operations. Somewhere along the line, portion control had lapsed.
More troubling, however, was the fact that his accounting record did not match what was being served on the plate. As a result, his food cost percentage and other key restaurant performance metrics were skewed - and had been for quite some time.
Repairing the Books and Moving Forward
Despite already working with an accounting firm, he decided it was time to hand over the reins to CSI Accounting & Payroll.
In addition to us providing monthly accounting services moving forward, he directed us to go back through his books from the previous months to gauge the health of his business. Back work is a reality for many restaurants whose accounting services haven't been cutting it. With the adjusted metrics and reports in hand, he is now able to direct his team in a more efficient manner and has resolved the portioning issue.
He also has the reassurance that should a measurable issue arise, we will be tracking it and will be ready to offer expert advice.
Brian Paulson
Brian is the owner of CSI Accounting & Payroll. After earning a double major in Accounting and Financial Management from the University of North Dakota, he joined CSI in 1996 and purchased it in 2002. With decades of experience, Brian now focuses on education: contributing to professional associations and business books, actively participating in continued learning for his team, and, of course, sharing transparent insights on CSI’s website.